Privacy Policy

Last updated: 20 Nov 2024

1. Introduction

Thompson Medicals ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This privacy policy describes how we collect, use, and share your information when you use our WhatsApp Business API integration and related services.

2. Information We Collect

We collect and process the following information:

  • WhatsApp account information (phone number, profile name)
  • Message content and metadata
  • Device information (device ID, IP address)
  • Usage data (interaction patterns, preferences)
  • Information you provide through our services

3. How We Use Your Information

We use your information for:

  • Providing and improving our services
  • Communication and customer support
  • Analytics and service optimization
  • Legal compliance and security
  • Marketing (with your consent)

4. Data Sharing and Disclosure

We may share your information with:

  • Meta Platforms, Inc. (formerly Facebook) for WhatsApp Business API services
  • Service providers and business partners
  • Legal authorities when required by law

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability
  • Withdraw consent

7. International Data Transfers

Your information may be transferred and processed in countries outside your residence jurisdiction. We ensure appropriate safeguards are in place for such transfers.

8. Changes to This Policy

We may update this privacy policy periodically. We will notify you of any material changes through our services or other means.

9. Contact Us

For questions about this privacy policy or our privacy practices, please contact us at:

  • Email: thomas.antony@thompsonmedicals.com
  • Address: c/o Thompson Medicals, Choolackal House, Priyadarsini Road, Aluva, Kerala, India 683101
  • Phone: +917994764763

10. Meta Platform Requirements

Our WhatsApp integration complies with:

  • WhatsApp Business Solution Terms
  • Meta Platform Terms
  • Meta Privacy Policy
  • WhatsApp Business API Data Processing Terms